Indoor Air Quality
- Air Conditioning
- Windows and Doors
To whom it may concern: I wanted to let you know how impressed I was with Tom (my design specialist) and the crew that did the install (Cesar, Ed, and Jake). I was most impressed with Cesar, Ed, and Jake. I have had several crews in my home lately and none of them have been as impressive as your team. From the moment they came in and started working, I felt at ease. They were courteous and professional. It was a pleasure dealing with them. I would highly recommend Sierra Pacific to any of my friends and I would tell them to ask for Cesar's crew.
- Rob B.
It is no surprise why Costco endorses this company for its clients. This company shows real dedication, customer service and support, and a real belief in their products.
We want to thank the team that installed our new Lennox system. I arrived home from work at 6:30 pm. to find that the team was just finishing up for the day. They took the time to introduce themselves rather than the normal wave with the hand. This shows real customer service.
We also have to commend the office staff. We are not sure who is/are answering the phone, but it is real customer service. None that we have ever experienced and we have lived long enough to know.
As with anything new, we needed education. We have already had the experience of the technician team. WOW! They are great and I cannot say enough good things about them.
And, we are sure the behind the scene staff that we do not know about is as good as the rest of the team we have experienced, and have had the pleasure of dealing with, are just a great.
We look forward to years of a great working relationship and we appreciate all you do!!
- David and Mary D.
I just wanted to say thanks and let you know that you are doing a great job!
I needed a solar heater for our pool repaired. My call was answered promptly (I got an answering machine at your competitors and they did not return messages). Your scheduler was friendly and efficient (Elena). I received reminder calls and updates regarding the arrival time for the Technician. Your tech (Frankie) arrives a few minutes early - also friendly and after listening carefully he tells me what he's going to do. Then he hops on the roof and in a few minutes comes down with pictures on his phone to show me exactly what was wrong (leakage was due to prior company installing a panel incorrectly). He explains all the component parts needed, gives me some options for repair. We choose the option. He calls your scheduler and we schedule to fix the following workday. The whole process is repeated; on-time, efficient, detailed explanations, and on budget - no surprises. Our pool is back in order in two days and my only regret is that I was not aware of your company when we had the solar installed.
So tell your schedulers and your tech - I greatly appreciate their effective service. It's rare these days and well worth paying for.
- Ernie P.
Last August we stopped by the heating & air conditioning kiosk in the Rancho Cordova Costco. I asked that someone call regarding our heating system that was on its last leg but to not call until after September since we were leaving on an extended vacation. As requested, we got a call when we returned and set up an appointment with Glenn Richard. Glenn explained the pros and cons of the three options he gave us. We told him that we would probably go with one of his heating & air options but not until after the first of the year. In early January we called Glenn and he returned and we finalized the deal. He was on time for both appointments. He was friendly and courteous and answered all our questions.
The installation crew, Brian, Ray and Jake, showed up on time on installation day, January 19th. They were all friendly, courteous and professional and worked well together. They warned us whenever they were going to make any loud noises, which was appreciated. While doing the install a tree in the front yard fell over into the street, blocking most of it. They alerted my son (I was away from the house at the time) and put traffic cones around the tree without being asked. I feel that was above and beyond what was expected. Even with the falling tree, the job was completed earlier than expected. And they left no mess.
Thanks to Glenn and a great install crew, I would definitely recommend Sierra Pacific to my friends and family.
- Sharon C.
Dear Mr. Hanson, We would like to take this time to thank your company for having excellent people on the work force. Kirk Bassler was knowledgeable, very personable and did not oversell us. His information about the mPOWER financing and the benefits were much appreciated. We did not hesitate to refer a few of our friends to Kurt. The install crew, headed up by Juan Flores, showed up on time and ready to work. They were efficient and worked fast. We were surprised how soon we would be hooked up! The crew was polite and let us know what they would be doing at each step. Juan was very good explaining the details after the install completion. We are pleased with the overall experience with your company.
- Jim & Ellen L.
On Friday April 29,2016 we found out that the HVAC in the home we were in the process of selling in Roseville, would need to be replaced before escrow could close. This was quite a blow. We went directly to Costco to begin the process of getting estimates. Our very good fortune that day was that Gary Toner was at Costco for another purpose. After discussion with your office, understanding our sense of urgency, it was decided that Gary would meet us at the property immediately.
Gary saw our needs, presented us with a number of options and gave us a very polished and professional package of information. We did further research, got two more bids, but it was clear to us that we would be in the best hands with Sierra Pacific.
The three man crew arrived on Thursday, May 5, introduced themselves and went to work like a well oiled machine. There was never a wasted motion or minute. But above all, T.J., Patrick and Cody exhibited great good cheer, thoughtfulness and professionalism. The next day Gabriel met us at the house to give us all the paperwork necessary for the city inspector...again with a smile and great cordiality.
- Linda and Bill M.
We had your crew in our home for three days. (May 11-13) Each day they called to let us know what time they'd be arriving. We really appreciated that because we have a dog.
The crew was very polite, respectful & pleasant. Each day, their positive attitude made us feel comfortable & at ease.
We've had a lot of work done to our home in the last two years. We've had our roof done, our kitchen counters replaced, new flooring installed throughout our house & cement done in the front & backyard. Out of all the companies that have worked in our home, we had the best experience with Sierra Pacific. Justin, Cody, Rex, Matt & Christian were all outstanding.
Thank you so much for sending such polite gentlemen to install our new equipment. If we know anyone in need of a new system, we will definitely refer them to your company.
- Gina Hall & Nelson S.
Just a short note to let you know how much my wife Nancy and I appreciated your installation crew (Gabriel, Fredrico and Emmanuel). They went out of their way to make sure we were kept in the loop on what they were doing and how the installation of our Lennox HVAC system was progressing. Not only were they courteous and ef?cient but they made sure we had air conditioning at the end of the first day, of a two day installation, since the weather was quite warm.
I would also like to mention that it was a pleasure dealing with a company that actual had all of the materials needed and did not have to make several trips back to the warehouse in order to complete the job. I believe this would be the result of having your estimator, Hunter, come out the week before to take a look at the site, determine what materials were needed and/or obstacles the installation crew may face in order to complete the job on time.
Our overall satisfaction with Sierra Pacific, their employees (including Dominic Cortez) and the Lennox unit that was installed is extremely high. Thank you for the great service and the attention to detail you have provided us on this project.
- Bob & Nancy W.
We are writing this letter to commend the installation crew that came out on May 10 - 12 to install our new HVAC system. The crew was led by Sam, with Curtis and Geno. Sam was very efficient at explaining all the work that was being done, and went beyond our expectation in installing our system. Sam really made sure everything was up to par and we thought his work was exceptional, Curtis and Geno likewise did a great job on their parts of the installation. They were on time, very professional, and did a great job cleaning up everyday. Sierra Pacific has three great people working for them and should be proud of the image they project to the public.
Glenn, the design specialist, was very knowledgeable about the products and we did not feel pressured into buying something we did not need. He answered all our questions and gave us several different options to consider. ln the end, we feel we received a great product at a good price.
We have had the new system for a month now, and we have been quite pleased with the performance.
- Wayne and Shirley A.
I just wanted to include an additional note about our installation crew.They were extremely courteous and professional. Brad, Dave and Dylan did a great job beyond my expectation. We greatly appreciated the portable AC units they brought out as well. The best part no messes to clean up!!!
- Janet U