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Lead Coordinator

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Are We the Right Fit for You?

Are you looking to join a company that is the leader in home services? Are you looking for full time work with great pay, benefits and advancement opportunities? If you are highly motivated to enter a career with a position that is in demand, you have found your best opportunity!

Job Description

The Scheduling Coordinator in many times is the first interaction with a potential and or a returning Sierra Pacific lifelong client. Your smile and caring voice will be felt over the phone as you assist in setting up an appointment for one of our Design Specialist to meet with the homeowners. You will gather information about the comfort or energy saving project the client is interested in having completed to so we are prepared for the consulting visit. In between assisting clients on the phone, you will monitor and respond through different marketing channels such as emails, social media sites and via text message. You will also support the Design Specialist in aspects of scheduling, reschedules, setting up follow up visits and helping manage their calendar.

Responsibilities

  • Provide a WOW client experience
  • First point of contact for all new equipment requests from various sources
  • Scheduling for team of Design Specialists
  • Email Inbox management
  • Miscellaneous data entry
  • Home Show coordination year round
  • Follow up management
  • Occasional coverage of Reception desk

Qualifications

  • Ability to talk and type simultaneously
  • 40wpm Typing Speed
  • Scheduling experience
  • Quick Learner
  • Microsoft Office Experience
  • Successware Experience preferred but not required
  • Team player
  • Dedication to the position and department
  • High level attendance
  • Reliability
  • HVAC or Home Improvement Experience preferred but not required

Benefits

  • Medical, Dental & Vision Insurance
  • Paid Vacations
  • Paid Holidays
  • 401K with Employer Match
  • Job Type: Full-time
  • Year-round work
  • Paid training

Serving Northern California
Since 1984