Indoor Air Quality
- Lennox Zone Control Products
- Lennox Thermostat Products
- Lennox Heat Pump Products
- Air Conditioning
- Windows & Doors
We have been customers of Sierra Pacific for the past 2 years now. I'm updating my review to let you know how good the quality and service really is. 2 months after our warranty was over we experienced a mechanical issue. Sierra Pacific came out, diagnosed, and returned with replacement part and after reviewing our service agreement, they informed me they would cover the part and labor. I will say my extended service agreement possibly helped with this service agreement but at the end of the day they saved me hundreds of dollars, thank you!
- Sean A., February 2021
What a great company to deal with, professional and most importantly deliver on the customer expectation.
- Michael S., February 2021
We had a great experience with Javier, Jack, and Mike as they installed our new AC and heating units. They were punctual, respectful, friendly, and didn't waste time. They had great communication skills and followed through with whatever they said they'd do. They kept things clean while working and did a very good job at cleaning everything up at the end of each day. We were pleased with their work.
- Megan B., February 2021
Sierra Pacific's entire crew was excellent. From the design process with Blake to the extremely professional and polite installation crew. Tanner, Mike, and Brent replaced our entire system and installed a new one in under 2 days. Work was fast and extremely professional. Tanner ensured that I understood how to operate the new system and set up the comfort care app on my phone with me. I would recommend this company and especially this crew any day of the week.
- Cayden M., February 2021
Sierra Pacific is a well known company with a great reputation so I chose them for my new A/C system. From the design specialist Joji, to the installation team Nick and Kevin, they represented excellence in every way possible. The installation was done on time and was above and beyond my expectations. Very professional and friendly. They explained the process and answered any questions I had. Upon completion they cleaned up everything, and helped me set up my thermostat, and showed me how to work everything. They didn't mind when my dogs wanted to get to know them! Lol. I tried to keep them out of the way but my dogs liked Kevin and Nick. I am very pleased with the job and would highly recommend them and this company to anyone. Their reputation of quality shows in every aspect of the workmanship they do. I am so happy that I chose to use this company.
- Toni S., February 2020
We needed to replace our HVAC and ducting. I contacted 5 local companies. We chose Sierra Pacific through Costco. The first contact Chris was very informative and explained the system and saving going through Costco. The crew was exceptional. They were on time and communicated daily with use. What they were going to do and at the end of day what was done. Always asked if we had any questions. They kept the house clean. They also met the completion date. Using Costco and their purchasing program made them our choice! A satisfied customer!
- Bryon, March 2020
I had a a service tech by the name of Paul K. come out to install a smoke alarm that was needed. At that time he noticed we also needed CO and installed. I told him I wasn't happy with the way the new filter looked in the ceiling. He immediately took the time to install and finish off properly. He did not have to call and "get approval" he did it on his own and in one appointment all was done with ease. Thank you Sierra Pacific for giving your techs the autonomy to see and evaluate when something needs to be fixed/adjusted. Paul was extremely capable, and polite with pleasant personality, An excellent employee.
- Maxine H., March 2020
My Sierra Pacific Technician today was Josh L. and he was great!. Today involved checking on my heating system, which included monitoring the new filtration system installed a year ago. The replacement filter I chose was not an item normally stocked on the BIG RED trucks, but Josh made an extra trip back to the office in order to put one back in. Truly another job well done! Thank you Sierra, and thank you Josh.
- Janice P., March 2020
Over the past two months, I have had the distinct pleasure of working with two of your professional technicians, David Colby and Thomas Scandrol. Both are knowledgeable, efficient, and just nice guys to be around. Yesterday, Thomas came out to reprogram my SunTouch pool sweep, after my pool cleaning service messed up the timing. Thank goodness for his expertise because I never would have figured it out...lol. Thomas is a great guy and tolerates my ignorance. Also thanks to your cheerful scheduler (Valerie?) who quickly dispatched a technician to resolve my problem. I appreciate your service and will be a customer for life!
- Fred L., March 2020
Eric had a very difficult job because my solar system is more than 10 years old. He went the extra mile and did a superb job of making everything work to my satisfaction. I will happily call Sierra Pacific again.
- Marilyn M., March 2020
Very professional company. Timely, clean and courteous. Installers did a great job and finished on time. Financing through Costco was effortless.
- Phil M., March 2020
Knowledgable, experienced, diligent. Excellent work, orderly and clean.
- Malu S., March 2020
Estimate process excellent, Engineering review excellent but the installation crew lead by Kyle and assisted by Abraham was even one notch higher. Can’t express how happy we are with the top-down service we received. Highly recommend!!
- Mike H., March 2020
From JoJi (sales) to Nick & Kevin (installers) they were able to have a new water heater installed within 24 hrs!! Thank you for going the extra mile during this pandemic.
- Debra S., March 2020
My installation was a team of two, Nick and Kevin. These two gentlemen were professional. They were polite and patience with my questions. They clean up the area where they worked nicely. Hard workers they are. I am very impressed with the friendliness and professionalism of each team member I came in contact with. I would really love to work with Nick and Kevin again in the future.
- Toni N., April 2020
Bob was knowledgeable, helpful and kept me informed of the work he was performing, what was required and the associated costs.
- Stephan, April 2020
Thanks Greg for outstanding service getting my solar system started up for the season! I am so happy with the annual maintenance that adds value to my system with routine inspections.
- Glenda H., April 2020
Josh was very professional did an excellent, thorough job.
- Nancy S., April 2020
We contacted Sierra Pacific in February to service our HVAC which we had had many problems with. As we have a service contract with them a tech came out, diagnosed the problem and suggested the repair. A condition which had already been repaired twice. We decided to look into replacing the entire system. Kris came to our home. He was punctual and professional. He designed a system that he believed would solve our problems with uneven temperature between two floors. Next Hunter visited us to determine if the system we wanted was compatible with our home. He also was very punctual and professional. Unfortunately the original system we agreed upon was not compatible with our available space. No worry, Kris and Hunter put their heads together and came up with an alternative they believed would meet our needs AND save us some money. We agree and set an installation date. Enter our install team Anthony and Aurelio, March 31st amid the worldwide shut down due to COVID-19. We met them and went over the steps being taken to ensure our safety, us and theirs. We agreed to continue the project. These two men went above and beyond to make sure the install was provided in a neat and orderly manner and cleaned up everything. At the end of the day they went through and disinfected everything they had had contact with in our home. The install took two days and their work was amazing. The system looks great both inside and outside! At the completion of the install they went through the entire system with us and explained everything.
We have been enjoying the system a couple of days now and have noticed that due to the improved circulation and filtering system we no longer wake in the morning with allergy congestion!
We could not be happier with our new HVAC system and are very pleased with the level of service we received from Sierra Pacific Home Comfort from start to finish.
We highly recommend Sierra Pacific!
- David H.
The crew presented themselves in a very professional manner. The salesperson took his time to explain everything.
- Frank & Helene S., El Dorado Hills, CA
The representative was very informative and a straight shooter. The crew was perfect, they were professional, knowledgeable and had a great attitude.
- Fred & Lali D., Orangevale, CA
Joel is very friendly, polite and he explained what he was doing on the unit, He talk mostly to my husband but he responded to all my questions also. Joel is very professional and we are both happy with his service. The installers of the units last year were all great and we are very pleased.
- Leonila L.
Called before arriving Douglas was very professional they always take care of our equipment. We are on there gold plan and happy with the service.
- Rhonda Y., July 2019
Not only did I receive a service visit only hours after calling with my complaint, Michael (Technician) was extremely professional while listening to my frustration and problems I was experiencing with my A/C. He analyzed potential problems and proceeded to get my the unit back on line. Thank you Sierra Pacific!
- Gary C., August 2019
We highly recommend Sierra Pacific of Rancho Cordova. First, our design experience was great. Our consultant, Bryan, was great. He was prompt, knowledgeable, and thorough. We had no questions unanswered when he left. We completely understood the terms and time frame, and everything we discussed and agreed upon is what we received. Peter, who measured the windows was also prompt and efficient. Every window and door installed fit perfectly. The installation technician completed the work in one day, as promised . He was careful and precise. Everything looks perfect. We have had our new windows for a little over 3 months and we are very happy with the windows. Not only do they look great, they really do make a difference in our home comfort. We had doubts that we would really notice a difference. Until one of the hottest weeks in Tracy - our AC unit failed! The AC technicians had to order a part and we we without an AC for 2 days with100% temperatues. Our house stayed15 or more degrees cooler than outside. It doesn't sound like a lot, but trust me, it makes a difference. We have recommended Sierra Pacific to our coworkers and friends. We will definitely contact them first for any future needs.
- Mitch C., August 2019
Sierra Pacific has installed a solar electric system and a new HVAC system in our home. We are very happy with their performance and service. We are on their HVAC maintenance plan now, and have been treated well by their service technicians. We've been customers for six years, and are happy to give them 5 stars!
- Roger K., August 2019
We have been on a service plan with Sierra Pacific since the purchase of a new unit at our daughter's house almost 4 years now and have since added our own house HVAC onto the service program. We have been very impressed with them meeting our schedules at both houses, being flexible to accommodate both on the same day (1 block away), professional fields techs, and competitive prices. We will be working with Sierra Pacific when our own house HVAC eventually needs to be replaced.
- Duane R., July 2019
Very helpful, a level above other companies.
- Neil & Susan H., Auburn, CA, December 2018
All of the solar companies are getting extremely busy with shut down and start up for swimming pools. Sierra Pacific is one of the largest in the Sacramento Area and I have been looking around at other companies however, the service Department is just a step above the others and Valerie in their service Department always takes the time and effort to make sure everything you need for your pool is taken care of. They really know swimming pool equipment and I highly recommend them if you need any service. We have had a swimming pool for the last 40 years so we have used services from the Bay Area to Sacramento.
- Billie Jo H., December 2018
This tech was very polite. I am handicapped and he offered to bring in my trashcan and get the mail. He also answered some questions I had about closing off some rooms.
- Marilyn B., November 2018
We chose Sierra Pacific to replace our existing HVAC system because several of our neighbors had been pleased with their work. Everything was handled professionally and efficiently from the sales presentation thru the installation. The new systems is so much quieter than the old one... we are thrilled!
- L D, Rocklin, CA - April 2018
This is the second HVAC system Jerry has sold us. We called him back because we were pleased with his service and his interest in serving us!
- Dean & Pat K., Rocklin, CA - March 2018
Was a wonderful experience from start to finish. They called every day, were on time and clean. Matthew and his crew were great. Got AC, heating and duct work up and running in no-time. They went over everything with us and made sure it was exactly what we wanted and would work well for our home.
- Michael E., Folsom, CA - March 2018
Wanted to say that Brandon and his crew were out at our house yesterday for solar install and they were great. We were very pleased with them.
- Jim G., Rocklin, CA - October 2017
I just wanted to mention that the installation crew (Rex, Matt, Miguel & ?), who finished installing our new heating and a/c system yesterday were great! Everyone was very polite & informative when we asked a ton of questions. Also, they were kind enough to keep an eye on our new puppy for a few minutes while I left to pick up my daughter from school. They cleaned up nicely and took their time to insure we were comfortable with the entire process. Thank you for a great experience!
- Melissa A., Rocklin, CA - September 2017
I wish to express my extreme satisfaction to your staff and the excellent service and work ethics of Dave, Brad, and Connor. They were very professional in the work of performed.
In addition to the installation crew, I wish to thank Miguel. He went beyond this duty of delivering a movable cooling unit but fix my old unit making no need for the temporary unit. Most commendable.
- Fred B., Fair Oaks, CA - October 2017
To whom it may concern: I wanted to let you know how impressed I was with Tom (my design specialist) and the crew that did the install (Cesar, Ed, and Jake). I was most impressed with Cesar, Ed, and Jake. I have had several crews in my home lately and none of them have been as impressive as your team. From the moment they came in and started working, I felt at ease. They were courteous and professional. It was a pleasure dealing with them. I would highly recommend Sierra Pacific to any of my friends and I would tell them to ask for Cesar's crew.
- Rob B.
It is no surprise why Costco endorses this company for its clients. This company shows real dedication, customer service and support, and a real belief in their products.
We want to thank the team that installed our new Lennox system. I arrived home from work at 6:30 pm. to find that the team was just finishing up for the day. They took the time to introduce themselves rather than the normal wave with the hand. This shows real customer service.
We also have to commend the office staff. We are not sure who is/are answering the phone, but it is real customer service. None that we have ever experienced and we have lived long enough to know.
As with anything new, we needed education. We have already had the experience of the technician team. WOW! They are great and I cannot say enough good things about them.
And, we are sure the behind the scene staff that we do not know about is as good as the rest of the team we have experienced, and have had the pleasure of dealing with, are just a great.
We look forward to years of a great working relationship and we appreciate all you do!!
- David and Mary D.
I just wanted to say thanks and let you know that you are doing a great job!
I needed a solar heater for our pool repaired. My call was answered promptly (I got an answering machine at your competitors and they did not return messages). Your scheduler was friendly and efficient (Elena). I received reminder calls and updates regarding the arrival time for the Technician. Your tech (Frankie) arrives a few minutes early - also friendly and after listening carefully he tells me what he's going to do. Then he hops on the roof and in a few minutes comes down with pictures on his phone to show me exactly what was wrong (leakage was due to prior company installing a panel incorrectly). He explains all the component parts needed, gives me some options for repair. We choose the option. He calls your scheduler and we schedule to fix the following workday. The whole process is repeated; on-time, efficient, detailed explanations, and on budget - no surprises. Our pool is back in order in two days and my only regret is that I was not aware of your company when we had the solar installed.
So tell your schedulers and your tech - I greatly appreciate their effective service. It's rare these days and well worth paying for.
- Ernie P.
Last August we stopped by the heating & air conditioning kiosk in the Rancho Cordova Costco. I asked that someone call regarding our heating system that was on its last leg but to not call until after September since we were leaving on an extended vacation. As requested, we got a call when we returned and set up an appointment with Glenn Richard. Glenn explained the pros and cons of the three options he gave us. We told him that we would probably go with one of his heating & air options but not until after the first of the year. In early January we called Glenn and he returned and we finalized the deal. He was on time for both appointments. He was friendly and courteous and answered all our questions.
The installation crew, Brian, Ray and Jake, showed up on time on installation day, January 19th. They were all friendly, courteous and professional and worked well together. They warned us whenever they were going to make any loud noises, which was appreciated. While doing the install a tree in the front yard fell over into the street, blocking most of it. They alerted my son (I was away from the house at the time) and put traffic cones around the tree without being asked. I feel that was above and beyond what was expected. Even with the falling tree, the job was completed earlier than expected. And they left no mess.
Thanks to Glenn and a great install crew, I would definitely recommend Sierra Pacific to my friends and family.
- Sharon C.
Dear Mr. Hanson, We would like to take this time to thank your company for having excellent people on the work force. Kirk Bassler was knowledgeable, very personable and did not oversell us. His information about the mPOWER financing and the benefits were much appreciated. We did not hesitate to refer a few of our friends to Kurt. The install crew, headed up by Juan Flores, showed up on time and ready to work. They were efficient and worked fast. We were surprised how soon we would be hooked up! The crew was polite and let us know what they would be doing at each step. Juan was very good explaining the details after the install completion. We are pleased with the overall experience with your company.
- Jim & Ellen L.
On Friday April 29,2016 we found out that the HVAC in the home we were in the process of selling in Roseville, would need to be replaced before escrow could close. This was quite a blow. We went directly to Costco to begin the process of getting estimates. Our very good fortune that day was that Gary Toner was at Costco for another purpose. After discussion with your office, understanding our sense of urgency, it was decided that Gary would meet us at the property immediately.
Gary saw our needs, presented us with a number of options and gave us a very polished and professional package of information. We did further research, got two more bids, but it was clear to us that we would be in the best hands with Sierra Pacific.
The three man crew arrived on Thursday, May 5, introduced themselves and went to work like a well oiled machine. There was never a wasted motion or minute. But above all, T.J., Patrick and Cody exhibited great good cheer, thoughtfulness and professionalism. The next day Gabriel met us at the house to give us all the paperwork necessary for the city inspector...again with a smile and great cordiality.
- Linda and Bill M.
We had your crew in our home for three days. (May 11-13) Each day they called to let us know what time they'd be arriving. We really appreciated that because we have a dog.
The crew was very polite, respectful & pleasant. Each day, their positive attitude made us feel comfortable & at ease.
We've had a lot of work done to our home in the last two years. We've had our roof done, our kitchen counters replaced, new flooring installed throughout our house & cement done in the front & backyard. Out of all the companies that have worked in our home, we had the best experience with Sierra Pacific. Justin, Cody, Rex, Matt & Christian were all outstanding.
Thank you so much for sending such polite gentlemen to install our new equipment. If we know anyone in need of a new system, we will definitely refer them to your company.
- Gina Hall & Nelson S.
Just a short note to let you know how much my wife Nancy and I appreciated your installation crew (Gabriel, Fredrico and Emmanuel). They went out of their way to make sure we were kept in the loop on what they were doing and how the installation of our Lennox HVAC system was progressing. Not only were they courteous and ef?cient but they made sure we had air conditioning at the end of the first day, of a two day installation, since the weather was quite warm.
I would also like to mention that it was a pleasure dealing with a company that actual had all of the materials needed and did not have to make several trips back to the warehouse in order to complete the job. I believe this would be the result of having your estimator, Hunter, come out the week before to take a look at the site, determine what materials were needed and/or obstacles the installation crew may face in order to complete the job on time.
Our overall satisfaction with Sierra Pacific, their employees (including Dominic Cortez) and the Lennox unit that was installed is extremely high. Thank you for the great service and the attention to detail you have provided us on this project.
- Bob & Nancy W.
We are writing this letter to commend the installation crew that came out on May 10 - 12 to install our new HVAC system. The crew was led by Sam, with Curtis and Geno. Sam was very efficient at explaining all the work that was being done, and went beyond our expectation in installing our system. Sam really made sure everything was up to par and we thought his work was exceptional, Curtis and Geno likewise did a great job on their parts of the installation. They were on time, very professional, and did a great job cleaning up everyday. Sierra Pacific has three great people working for them and should be proud of the image they project to the public.
Glenn, the design specialist, was very knowledgeable about the products and we did not feel pressured into buying something we did not need. He answered all our questions and gave us several different options to consider. ln the end, we feel we received a great product at a good price.
We have had the new system for a month now, and we have been quite pleased with the performance.
- Wayne and Shirley A.
I just wanted to include an additional note about our installation crew.They were extremely courteous and professional. Brad, Dave and Dylan did a great job beyond my expectation. We greatly appreciated the portable AC units they brought out as well. The best part no messes to clean up!!!
- Janet U