Reviews
SP installed a new dual heat pump & air system in our house. Everyone we dealt with from start to finish were professional and helpful. Juan & Chris, the installers, were both thoughtful and informative.
Everything was great. Tyler came and did all the work and included us on decisions. I did not like that the 98.00 visit fee was not included in the work that was done. Told that I had to replace not repair my heating system in order for that to be taken from the bill. Bummer????
If you need to replace your HVAC system at a very competitive price, we highly recommend Sierra Pacific. We first initiated the conversation with Costco, knowing that we will get the best price and service without the confusing and complicated sales pitch. The Sierra Pacific Team were very prompt in responding to us and we met with Joji John, their Sales Representative. Joji was a real pleasure to work with and he gave us a very clear and to the point presentation of what Costco / Sierra Pacific could provide. Clearly he enjoys his work at Sierra and is excellent at it. We were able to make a decision on the purchase with confidence. Other Sierra Pacific team members Anthony, Sierra, Maya and Stephanie also provided excellent customer service with scheduling the installation and helping with completing all the necessary paperwork. The installation crew, Abraham, Aurelio and Ross also provided excellent customer service, we appreciated their high level of competency, knowledge and professionalism and the fact that they were willing to work a longer day to complete the job. We are very happy with our new HVAC system.
We are confident that Sierra Pacific will provide excellent service to help maintain our new HVAC in the years to come.
Sierra Pacific is a very customer oriented business. The people that answer
the phone, the sales staff and the installers are all very knowledgeable and personable.
I have a long history with Sierra Pacific. I had a full rooftop solar panel system installed about 3 years ago and the installation went very well. The technicians were outstanding in terms of site prep and cleanup. The installation of the electrical conduit and service panel was professional and really stands out from other companies which have done installs in my neighborhood.
This year I decided to bite the bullet and have a heat pump heating and cooling system installed. Of course I chose the height of the Covid pandemic for my install, but Sierra Pacific was able to obtain the equipment (after a LONG delay caused by production issues in Texas) and the crew did an excellent job on the install.
There were quite a number of problems after installation. The compressor wouldn't start which prevented the system from working. After numerous service visits (that is a positive, the company went out of it's way to make things right) the system worked well for cooling.
When I switched over to heating - more problems and more service visits. Seems the unit requires a nonintuitive wiring setup. The heater now works with only a few remaining problems.
When my six month checkup for the system was due I was delighted that the company sent TOBY out. What a delightful, personable and professional technician. Toby made some corrections while on site and then returned for more with a promise to see all of my issues corrected.
Complex systems will often need some follow-up after installation. You can count on Sierra Pacific to stick with you if there are issues. I highly recommend them.
Service Technician demonstrated his competence, job knowledge and a very good job performance. The purpose of the Space Heating System service was accomplished satisfactorily.