Reviews
Good
There were some communication issues and delays. The delays are due to the time of the year (busy) and staffing issues. However, the work done on our solar for the pool was excellent and the price was fair when all was said and done. Tyler is very friendly and did a great job. We plan to use them again soon.
Sierra Pacific installed our Generac home genterator and it has worked flawlessly. We've experience 6 power outages since and with only a few brief seconds, we had full power to our home. Longest period was 18 hours, our neighbors said we looked like a lighthouse in the dead of night. Recently PG&E had an issue with my gas meter location and said it had to be relocated. Sierra Pacific worked hand in glove with PG&E to facilitate it's relocation. During initial installation of the generator and recent gas meter relocation, Sierra Pacific's personnel were excellent, professional, courteous, very knowledgeable and explained each step before it was completed. Choosing Sierra Pacific to install my Generac generator was a great choice and wouldn't hesitate to recommend them for any service they provide and I will be using them for all future service needs.
Sierra Pacific Heating and Air performed a replacement of our 19 year old HVAC with a Heat pump at the end of April 2020. As part of the project, Sierra Pacific designed and installed duct zoning/upgrades for our 2 story home. I could not be happier with the quality of the equipment and the craftsmanship of the design/installation team. My initial contact with Don Hayes set the stage for success right from the start. This was not an easy project, but Juan Maldonado, Devin Popeye, and Nick Ben Fernandez handled everything that came their way with ultimate professionalism. The way Juan installed and routed the inside controller wiring near the Air Handler in the attic was a work of art. The system exhibited a couple of unforeseen issues, but Sierra Pacific and Jason Hanson stood behind their work and made things right. Stellar.
Look, I didn't need an HVAC company doing free "good deeds" for me or any of the other nonsense being advertised these days. I wanted a high quality system installed by people who cared about their work for a reasonable cost. This is what I received with Sierra Pacific, and I am completely satisfied.
First, they came and did the annual inspection of my solar and turned on the system. The tech found a crack in one panel and I agreed to replace. The second tech that replaced the panel found additional cracks in two other panels. He was very thorough and answered questions. I ordered and replaced the two additional panels. All three were still under warranty, making it affordable. After replacing the two additional panels, the tech double checked all of the panels. The system is running smoothly. Really glad the second tech double checked all of the panels - which he didn't have to do. Saved me a lot of money.
Gabriel and Aurelio were professional and efficient in installing a mini-split. They did a thorough evaluation and did the electrical work to minimize external conduits on the outside of the house. They worked quickly and cleanly, both inside and outside. Thanks again for the great install!
We had the pleasure of working with Sierra Pacific to have a solar attic fan installed. The team of Abraham and Abraham came out and did an amazing job for us. They were friendly, courteous, professional and patient with us as we had a lot of questions. They also removed a very large swamp cooler from the top of our roof and disposed of it as part of the project. They repurposed the existing hole in our roof to install the new attic fan, capped off the old swamp cooler chute and the electrical wires. There was a small hiccup with the replacement shingles for the roof patch, but they were honest and transparent about the mixup and came back out first thing on Monday morning to complete the job (the installation was on the previous Friday). Also, Tomika was the individual who came out to give us the estimate for the project. She was very knowledgeable and also wonderful to work with (she also had to answer a lot of questions). Overall, we were extremely happy with the job Sierra Pacific did for us. We highly recommend their services. And if you've been wondering about getting an attic fan, check it out. We are amazed at the difference it has made in keeping our home cool.
Always kind, professional people that come out for maintenance! We really appreciate them.