Sierra Pacific Home & Comfort, Inc.
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Just a pool solar shut down, done respectfully, and efficiently. Good job
We just completed the install of our Lennox heating and air comfort system done by Sierra Pacific. The quoted that our job would be done in 2 day and they were done in 2 days as they said. They called before each day and showed up when they said and took off when they said. The team was very clean and professional and communicated very well. The Install Team was led by Juan Maldanado and he kept us informed all the way throughout the process. His team of Nick Fernandez and Daniel were very efficient, courteous, and pleasant. This was by far the best Heat/AC install I've experience and would highly recommend Sierra Pacific. Pricing was good and we got a Costco shop card with a very generous rebate. We are very pleased!!
We had a very unique situation. We purchased two heating and a/c systems (dual zone) for our home in Pine Grove, CA 8 years ago. This is a vacation home. Unfortunately, we became quite busy with kids and grandkids and hardly ever visited this home. Lately, we started staying at the home more often and now are involved in a major renovation. During the bathroom plumbing repair, we noticed some problems with the heating ducts of the home. There was animal intrusion where either skunks or raccoons under the home and tore into the pipes ruining just about every pipe.
We contacted Sierra Pacific and asked them to come out and inspect the system. They realized that there was an area of the original installation that was not totally secure which allowed the animals to enter the crawl space. At first Sierra Pacific questioned why we had waited 8 years to discover the damage. Once I explained to the company that we were rarely at the home, they came out and did a full inspection and after 8 years into a 10 year warranty, the company decided to take full responsibility for the situation! I do not know of another company that would do such a thing. I was able to speak to many representatives of the company and the entire team of installers, supervisors and senior management got involved with this.
I cannot thank them enough for how they handled the situation. They were totally professional at every step and worked with me and my wife to solve the issue. Every technician that visited the site were totally compassionate and understood what we were going through. They all went to bat for us and represented our interests over their company's interest. I was told many times by all of their employees that they just wanted to do the right thing and take full accountability for any possible mistake they may have made during the initial installation. I even offered to pay part of the cost of them doing the repair but they declined and said that they "just wanted to do the right thing."
I have never had such an experience with a company. Usually the consumer is the loser in such a situation. Not with Sierra Pacific! I would totally recommend them to anyone that ever needed any service, repair or systems installed at their home. I am personally available at any time to tell my story to any prospective client of how wonderful we were treated and what a pleasure it was to work with their company. As a side note, I am a retired police officer and supervised the Fraud Division of a large metropolitan police department. I can't tell you how many cases I handled as an investigator regarding contractor fraud. There are so many fly by night contractors, or people pretending to be contractors that take advantage of the public on a regular basis. It was a total breath of fresh air to deal with Sierra Pacific. I salute the entire team for "doing the right thing!"
I have had leaks in my solar system to heat my pool. Daryl(?) came out and did a terrific job of evaluating and repair my system which included replacing several panels. He also gave me good advice in how to purge my system for winter.
Install went perfectly. Service not so much……appointments we scheduled far in advance and no time slot until day before. I'm disappointed with their scheduling.
From the process and scheduling (after several changes due to my schedule) through the actual preventative maintenance, Sierra Pacific was very friendly and capable. Great communication by phone, and later on site. Onsite tech (Steve) was very professional. I was very comfortable with him working in our house.
Great pool solar service. Technician David T is just outstanding. He drained the solar panels, adjusted the pool water circulation schedules, and carefully inspected the entire system. And he made sure not to drain the pool water on my flower (rose garden) beds. And provided some useful tips too. I highly recommend.
I've used Sierra Pacific numerous times over the years. They have never failed to be prompt, efficient, polite, good communication and cost effective. I'm always relieved and confident when they are done. Thank you for Great Service!
I required a new main electrical panel for my home. Today, Milton and Eddy Arriaga arrived on time to perform this install. I found the information given to me before the work was started to be explained in a manner easy to understand. Both Milton and Eddy were extremely professional throughout the process. At the completion of the work, everything was shown to me and again explained so that I have the basics to understand the proper use and care of the new panel. Part of the work included refilling space left from the old panel with stucco. The work area was left clean and I am very happy with the results knowing that a 42 year old panel has been replaced with new equipment. Thank you Milton and Eddy for your professionalism and knowledge in completing this project for me. I would recommend Sierra Pacific Home and Comfort for all the projects that have now been completed; whole house fan, new insulation and the main panel.
Josh did a great job identifying and repairing leaks in my pool solar system. He patiently explained how my system was functioning and where improvements could be made. Good experience.
Need to schedule service but money is tight?
Sierra Pacific offers financing for any approved borrower.
Lennox
Panasonic Solar
Solar Edge
FAFCO
Andersen Windows and Doors
Pentair
Mitsubishi
Simonton Windows
